MISSION STATEMENT & POLICIES

MISSION STATEMENT

MAYBANK SECURITY’S mission is to partner our clients to provide them with the best security services available to complement their business activities. After all if their business succeeds then our business succeeds. We aim to offer a quality service that allows our customers to concentrate on the core activities of their business organisation, leaving the concern of safety and security of their staff, premises and customers to us.

MAYBANK SECURITY’S customers are generally nationwide Retail Multiples or Events Providers. They are strong communicators and responsive customer service providers, and we aim to match step for step as we provide them with top quality security guards for day and night patrols in stores or gatehouse, always equalling or exceeding recognised industry best practices and standards. We will also be agile in our thinking and bring bespoke solutions to the challenges faced by our customers

MAYBANK SECURITY will always seek to employ people who are passionately determined to provide great customer service. We employ them along principles of fairness, impartiality and equal opportunity and make a strong commitment to them to ensure a safe working environment where they can be rewarded according to their contribution to our success.

MAYBANK SECURITY will ensure its values of honesty, integrity and professionalism are always reflected in its service whilst being productive and profitable to secure not only the futures of our employees and our customers but also the safety and security of our customers’ customers.​

EQUAL OPPORTUNITIES POLICY STATEMENT

Maybank Security are committed to Equal Opportunities in all employment practices, policies and procedures. It is committed to the creation of a non-discriminatory working environment.

All Maybank Security, Policies are designed to promote equal treatment for employees.

The aim of this Policy is to ensure that no job applicant or employee receives less favourable treatment on the grounds of race, colour, nationality, ethnic origin, religion, belief, gender, sexual orientation, marital status, disability, age, or membership or non-membership of a trade union.

This Policy applies to employees and job applicants of Maybank Security

Managers have an important part to play in the area of Equal Opportunities and will be accountable for implementation of this Policy within their area of responsibility. Managers are expected to be impartial in their dealings with all employees, ensuring that they provide a working environment free from unfair treatment, and support this Policy in their day-to-day work.

Fair treatment is the right and responsibility of the whole workforce. Everyone must guard against making decisions that result from general assumptions about the capabilities, characteristics and interests of particular groups.

Employees will be made aware of this Policy.

Any breach of this Policy will be dealt with through the disciplinary procedure. Serious offences will be dealt with as serious misconduct and may lead to dismissal.

HEALTH & SAFETY POLICY - STATEMENT OF INTENT

1 Maybank Security recognises and accepts its legal obligations (under the Health and Safety at Work etc. Act 1974 and all applicable regulations made under it) to ensure, as far as is reasonably practicable, the health, safety and welfare at work of all its employees, persons in training, directors,contractors and temporary workers (“Employees”) and the health and safety of visitors and other persons who attend or use its premises and who may be affected by its work (“Visitors”).  

2 In accordance with its legal obligations, Maybank Security has carried out a risk assessment of its activities, equipment, facilities, building and all other related arrangements where matters of health and safety may be involved.  This Health and Safety Policy (“the Policy”) is designed to enable Maybank Security to comply with its statutory health and safety obligations, to apply the necessary measures identified in its risk assessment and to adopt all other reasonably practicable measures (within the limits of available resources) to:

2.1 reduce hazards and the risk of personal injury to its Employees and Visitors arising out of its activities;  

2.2 maintain a safe and healthy place of work; and   

2.3 reduce hazards and the risk of damage to its property.   

In particular, Maybank Security shall:

3.1 continue to identify hazards and assess risks to health and safety;  

3.2 provide and maintain safe plant, equipment and systems of work that are free of risk to health; 

3.3 maintain any place of work under its control (including access and egress) safe and free of risk to health;  

3.4 provide safe arrangements for the use, handling, storage and transport of articles and substances;  

3.5 provide adequate and appropriate information, instructions, training and supervision;  

3.6 consult with all the Employees on health and safety matters; 

3.7 liaise with contractors and other employers where necessary; 

3.8 monitor, inspect and review the implementation of this Policy; and  

3.9 review and update this Policy whenever appropriate. 

To this end, proper implementation and application of this Policy by everyone is paramount.  Employees are required to comply with the terms of this Policy and any related arrangements or policies from time to time in force; take all reasonable steps to protect their own safety and that of other Employees; and co-operate with management in the implementation of this Policy. 

The ultimate responsibility for overseeing the implementation of this Health and Safety Policy rests withMaybank Security.

ENVIRONMENTAL POLICY

MAYBANK SECURITY is a leading UK provider of security services in the commercial, industrial and retail sectors. We seek to minimise the impact of our operations on the environment by the pursuit of good business practices and by fulfilling our legal obligations.

Our strategic objective is to provide a coherent framework of good environmental practice within each of our operating sites. Our Environmental Management System is documented, implemented and maintained and communicated to all employees. Where we are operating on client sites we will work with their Environmental Management Representative in achieving shared goals and objectives in line with the clients own systems.

MAYBANK SECURITY pledges to implement and operate the ISO-14001 Environmental Management System to further enhance environmental performance. Our main operational objectives and commitments are to:

Understanding each sites legal obligations and ensure compliance.

Design and implement environment management systems to enable the reduction, reuse and recycling of general waste and packaging materials.

Help out clients to improve energy efficiency and reduce energy waste.

Take all measures to prevent pollution.

We are committed to the process of the continual improvement.

We are committed to meet or exceed relevant environmental legislation, regulations and other requirements.

This policy will be communicated to all parties interested in the performance of our environmental management system, including the public.

PRIVACY POLICY

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and GDPR). 

We may collect information about you for 2 reasons: firstly, to process your order and second, to response to any queries which you may have. 

We will not e-mail you in the future unless you have given us your consent. 

We will give you the chance to refuse any marketing email from us in the future. 

The type of information we may collect about you includes: 

  • your name 
  • email address 
  • IP Address 

We will never collect information about you without your explicit consent. 

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. 

The personal information which we hold will be held securely in accordance with our internal security policy and the law. 

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. 

QUALITY POLICY

MAYBANK SECURITY are committed to the provision of security services to satisfy all of our customers identified needs and expectations in every aspect of reliability. It is recognised that our goals will only be achieved by complete commitment to an effective and efficient Business Management and Good Business Practice at all levels in every function within our organisation. Additionally, it is acknowledged that a continual improvement culture is key, to maintaining a competitive advantage which will further enhance the company’s products, services and internal efficiency.

The management considers our personnel as the ultimate strength of the business and therefore are committed to their continual development and training. As members of the Maybank team our people will be provided with clear business objectives in order to develop the competencies needed for every task affecting our ability to satisfy our customer’s needs and expectations.

The board accepts primary responsibility for the quality of our systems, products and service, and endorse the Business Management System, which aims to comply with the ISO 9001:2015 Quality Standard.

This Quality Policy and the Company Quality Objectives will be evaluated and revised as necessary at the periodic Management Review Meetings.

L. Wilson, November 2018

Contact Info

Maybank Security provides specialist and quality Security Services to a select group of Blue Chip Clients.

If you would like to speak with us please get in touch.
Our Head Office is based in Manchester but our service cover is both nationwide and international.

Call Us: +44 (0)1942 895001

Email: info@maybankholdings.com
Olympus Commercial Supplies Ltd t/as MAYBANK SECURITY • Company No 03135837 • Registered in England & Wales • Registered Office Address: 4 Ladybank Tamworth Staffordshire B79 7NB

Specsavers and Maybank

When Specsavers asked us for plain clothes Store Detectives even WE said “Who steals from Specsavers?”.
And when the senior team took the call from an old friend and former colleague on the top of a mountain in Austria whilst working at the Formula 1, it did seem surreal.

However this was someone to whom we had provided security for many years previously and when he moved into the Specsavers brand we were the only security company he wanted. Well, the results are surprising.

The investment and trust that certain branches of Specsavers have placed in the MAYBANK detective team has now paid off for them fourfold in reduced frame theft and significantly lower stock loss figures. That’s thinking outside the box! Thank you for your belief Specsavers. So remember ……. next time YOU go for an eye test or a check-up ……… just consider whether that chap sitting next to you waiting for an appointment or that girl trying on the latest sunshades may really be one of us?

Aldi and Maybank

MAYBANK has been securing ALDI stores and RDCs since they entered the country in 1989 and opened their first stores in the West Midlands.

You might say we have grown with them, assisting with retail and gatehouse security, police liaison and licensing services, as they opened more stores and more regions, accompanying them as they crept into the North East, Scotland, and even Ireland.

As ALDI grew so too MAYBANK developed naturally, adding a handful of other core Blue Chip companies to our portfolio alongside our core partner. Today ALDI remain a key client, to whom we provide smart professional Security Officers with a customer friendly outlook and a strong understanding of the particular challenges of the discount retail environment. As ALDI press forward once again with new store openings and wider distribution across the country we hope to remain with them as a valued supplier for many years to come.

Fanatics and Maybank

Maybank has been serving as the preferred Security partner to FANATICS for over 10 years and it has been tremendous fun.
We were there to support them when they first opened The World Cup Shop on Market Street in Manchester in 2008 and the newly refurbished City Store at the Etihad Stadium and when they set the Blue Moon Rising on the Man City store in the Arndale Centre, Manchester. We opened the doors on the new stores at Everton, Liverpool 1, Notts Forest, Leicester Tigers, Twickenham, Wembley and the Principality Stadium, and our teams currently secure the merchandise areas at various regular sporting series such as The Six Nations Rugby Union, the NFL UK tour, and the NBA UK showcases.

Two of the largest event projects recently have been the 2018 Formula 1 Series, where Maybank joined the circus for 14 races across the globe, as near as Silverstone, but as far as China, Russia and Singapore and the European Tour Golf Season which included The Scottish Open, The Irish Open, The BMW Classic at Wentworth, The British Masters and The Ryder Cup competitions hosted in Europe. Maybank was with Fanatics securing their merchandise pavilion in the Fan Village at Gleneagles in 2014, and again with them securing the two huge merchandise pavilions in the North and West Fan Villages at Le Club National, Paris 2018, possibly mobilising our largest ever team of Security officers ever to go overseas – and we hope to be with them again for the 2020 Ryder Cup to be held at The Marco Simone Golf and Country Club, Rome. These events are all equally challenging, invigorating, tiring, exciting and rewarding but they do prove that you can be professional and still enjoy your work.
Thank you Fanatics for the experience.

Epwin Group and Maybank

EPWIN are a new client we have gained by happy association.

AS one of the UK’s largest manufacturers and suppliers of PVC windows, doors and fascia systems, and with a large site to develop in Telford as their new 300,000 square foot Warehouse & Distribution Centre due to open by the end of the year, EPWIN WINDOW SYSTEMS found they needed access to their land via another of our client sites in order to begin their works, and so they came across MAYBANK Security officers.

In at the beginning and currently supplying both PTS Security officers and Night cover Dog Handlers we hope to build a long and professional relationship with them as the site grows and develops. We understand EPWIN intends to make this their home for many years to come, and with plans underway to build a new professional Security Gatehouse , we certainly hope to be deploying our Gatehouse experience on the entrance and exit of the site.

DB Cargo (UK) Ltd and Maybank

Our relationship with DB CARGO began with DB Schenker in 2013 when they needed to redesign their Security Solution at their Eurofreight Terminal near Dover.

Maybank offered a total security solution option, and were commissioned to install state of the art thermal camera technology combined with fixed camera site coverage, Redwall technology, ANPR entry systems, and control room equipment.
This high tech and sensitive project which was installed in collaboration with the DfT and the CPNI was delivered in 2014, on time and in budget, and so our reputation was made.

Whilst still offering DB Cargo the technological security answers they need across various UK locations plus engineer call-out repair and maintenance support, we have now widened our provision to encompass Gatehouse, Railyard and PTS security officers on permanent and ad hoc contract up and down the country. This satisfied client is happy to call MAYBANK SECURITY their friend

Toolstation and Maybank

TOOLSTATION was almost an inherited client – or should we say Maybank was their inherited security firm for their new RDC in Manchester. Maybank had been securing a site in Middleton, Manchester for 28 years for another important client who chose to relocate in 2016. We then had fun and games during the interim period whilst awaiting a new tenant with attempted vandalism and unwanted guests from the travelling communities trying their best on multiple occasions to gain access to the large vacant land and warehouses we protected. When we heard Toolstation would be taking over the site it was a huge relief followed by a slight concern – would Maybank still be required?

Thankfully after the new clients had seen with their own eyes the high calibre officers we deploy and the attention to detail our staff offer, short discussions between the management of both parties quickly led to us being asked to remain on site with our brand new residents and we have continued to support them with Gatehouse Security Officers and Dog Unit Security ever since.
The new Distribution Centre has been totally transformed with the latest technology and security measures which are a great assistance to our officers in delivering to TOOLSTATION the Gold Standard Asset Protection we provide to all our clients.

We are looking forward to a long and successful relationship.